Privacy policy

Last updated: June 2026

This privacy policy explains how Heatwave collects, uses, and protects your personal information when you visit our website at heatwave.co.za or get in touch with us. We are committed to handling your information responsibly and in line with the Protection of Personal Information Act, 2013 (POPIA).

Who we are

Heatwave is a South African fireplace and braai manufacturer based at Plot 11 Vermaasdrift, Viljoenskroon, Free State. You can reach us at admin@heatwave.co.za or on 018 110 0822.

What information we collect

We only collect information you give us or that is needed to run the website. This includes:

• Details you provide when you complete an enquiry or “find a distributor” form — your name, email address, phone number, province, city, the product you are interested in, and any message you send us.
• Basic technical information collected automatically when you browse, such as your device type, browser, and general usage of the site, gathered through cookies. See our cookie policy for more.

How we use your information

We use the information you give us to:

• Respond to your enquiry and put you in touch with a suitable distributor.
• Connect you with the distributor closest to you so they can help with product details, advice, and installation.
• Keep a record of your enquiry and follow up where needed.
• Improve and maintain our website.

Sharing your information with distributors

Heatwave sells exclusively through a national network of independent distributors. When you submit an enquiry, we share your details with the distributor best placed to assist you, along with a copy kept by our head office. This is so the distributor can contact you directly about your enquiry. We do not sell your information to anyone, and we do not share it for unrelated marketing.

Keeping your information safe

We take reasonable steps to keep your information secure and to prevent unauthorised access, loss, or misuse. We keep your information only for as long as it is needed for the purpose it was collected, or as required by law.

Your rights

Under POPIA, you have the right to:

• Ask what personal information we hold about you.
• Ask us to correct or update your information.
• Ask us to delete your information, where we are not required to keep it.
• Object to how we use your information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email us at admin@heatwave.co.za.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.

Contact us

If you have any questions about this privacy policy or how we handle your information, contact us at admin@heatwave.co.za or on 018 110 0822.